We continuously try our best to ensure that our customers’ experience using our website is a simple and pleasurable one. Therefore placing an order is a quick and hopefully easy process. Just browse our online catalogue and add any items that you wish to purchase into your shopping cart. All prices are exclusive of VAT at the current rate and any delivery charges are clearly marked at checkout. When you have finished shopping and have made your selections, simply click on the ‘checkout’ button at the top of any page and you will proceed through to the payments section.
Please be aware that the payment procedure will take you away from our website and on to a secure site provided by the payment method you have selected. We are currently only taking payments via PayPal which we believe is the most secure option.
If you have made a mistake on your order then you can, at any stage, rectify this within your shopping cart. If for any reason you are unable to do this or are having difficulty, then please do not hesitate to contact us on 01902 636 501 and we will resolve the issue for you.
After placing your order with us you will receive an order confirmation email, this is simply to let you know that we are aware of your order, it does not indicate that a contract exists between us. The contract will begin once we have accepted to undertake your order and you receive an order acceptance email. This ensures that in the event of a mistake with pricing or stock levels you the customer and we the seller are protected.
Although we endeavour to ensure that all pricing is accurate, errors may occur and we will contact you to enquire whether you wish to proceed with the order at the new price or cancel the order. We will not be obliged to supply goods at the incorrect price. We reserve the right to adjust prices at our discretion at any time before, but not after, we accept your order.
In the event of an ordered item being out of stock we will contact you to let you know and if possible give you any alternatives available to you. One alternative will always be to keep the order on a back-order system whereby as soon as we receive fresh stock of the item it will be despatched to you. Our stock levels fluctuate and whilst we endeavour to ensure that all items on display on the website are readily available, we cannot be held responsible if a supplier withdraws a product at short notice. In the unlikely event that this occurs and you do not wish to proceed with the order or any alternatives, all monies paid will be refunded.
We may choose not to accept your order for any reason and will not be liable to you or to anyone else in these circumstances.
When you have placed the order with us your payment will be deducted immediately and once the funds are cleared your goods will be despatched.